Tag: Tom Robertson
Product Returns Represent Billion-Dollar Strategic Blind Spot for Major Retailers
“Product returns have never, to our knowledge, been explicitly included as a stage in a major customer journey model,” the authors...
Ph.D. program celebrates 10 years
The Goizueta Foundation has launched a year-long celebration of the PhD program’s tenth anniversary. The opening event, “A Decade of Doctoral Education,” brought together...
