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Product Returns Represent Billion-Dollar Strategic Blind Spot for Major Retailers

Product Returns Represent Billion-Dollar Strategic Blind Spot for Major Retailers

“Product returns have never, to our knowledge, been explicitly included as a stage in a major customer journey model,” the authors...
Goizueta Ph.D. Celebration

Ph.D. program celebrates 10 years

The Goizueta Foundation has launched a year-long celebration of the PhD program’s tenth anniversary. The opening event, “A Decade of Doctoral Education,” brought together...