Values at Home Depot are built to last.
Working from a foundation set by company founders Arthur Blank and Bernie Marcus, leadership at the Atlanta corporate giant has little to debate. Customer first. Employees second. Leaders last. Some call this the “inverted pyramid” style of leadership.
Craig Menear, Chairman, CEO and President of the home improvement chain, recently spoke to Goizueta Business School students, corporate partners and alumni. His message was clear: The world may change, but the personality of his company will not.
Menear and other Home Depot executives were on campus to review student work from the Modular Executive MBA program. Home Depot was one of more than a dozen companies to hear from student teams across each of Goizueta’s MBA programs at the first #GBSClientDay.
In most cases, students were asked to solve questions facing a company or industry. Sticking with the theme, Menear didn’t shy away from issues faced by his company.
Home Depot went through an extended period with little growth in stock price in the mid-2000s. To fix the issue, the company recommitted to its culture and doubled down on efforts to add value to customers, associates, partners and shareholders.
Taking care of the customer helps a lot.